Returns & Exchanges

We want you to be entirely satisfied with every purchase made from us and are proud of the quality, range and advice that we offer.

We are however happy to accept returns for refund or exchange, providing goods are in their original condition. Please note, you will have to pay the return cost of postage

 Refund Policy

  • Please contact us within 7 working days from the day after the delivery day
  • Contact us via telephone, email or in writing
  • Return products to us with the products in the original packaging and labels, within 30 days of receipt
  • All goods to be in a new and unused condition together with a copy of your original receipt
  • We recommend that all items returned to us via post be sent using Royal Mail special delivery with insurance paid as a minimum
  • If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter